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CANCELLATION CONDITIONS

These cancellation conditions apply to both the cancellation of entire reservations and the cancellation of one or more persons.

 

1. Cancellation of a reservation of 20 people or less;

The reservation can be cancelled free of charge up to 72 hours in advance.

For cancellations within 48 hours we will charge the full package price.

 

Booked a package and on the day itself there are fewer participants? We are really not the hardest 1 or 2 people who drop out can happen. However, if you do not let us know, we will charge 100% of the package price for that participant (not applicable to separate activities such as an hour of bowling, then the previous point applies).

 

2. Cancellation of a reservation for 20 persons or more;

The reservation can be cancelled free of charge up to 14 days in advance.

Free cancellation is no longer possible between 14 and 7 days. We do offer the possibility to move the reservation within a period of two months; this is free of charge.

For cancellations within 7 days we charge 75% of the package price.

 

3. Cancellation of reservations with a (last-minute) promotional rate;

Reservations with a last-minute promotional rate cannot be cancelled or rescheduled. This is stated with the reservation, if applicable.

 

4. Refund;

For refunds, we use a payment term of no more than ten days. Refunds are made in the same way as you paid.

 

In case of a no show (you do not show up), the full amount of the reservation must still be paid.

The customer is King, Emperor and Admiral, but we cannot take into account everyone who arrives late (whatever the reason). Otherwise the entire planning will go wrong and that is not fun for anyone. But if it is possible for us to be flexible with the end times, then we will do so. We solemnly promise this.

GENERAL TERMS AND CONDITIONS

Article 1. Who Are We?

We are Partycentrum Bowling Valkenswaard.

You can find us through our website: www.bowlingvalkenswaard.nl.

To visit us, you can come by bike, fatbike, motorcycle, car, bus, or simply on foot to the address below:

Peperstraat 24
5554 EJ Valkenswaard (located in the heart of Valkenswaard)
Chamber of Commerce (KvK) Number: Eindhoven 67238556

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Article 2. Definitions

  1. Legal Entity: Officially, we are known as ‘Bowling en Partycentrum Valkenswaard’, a sole proprietorship. However, we refer to ourselves as ‘Bowling Valkenswaard’, or simply ‘we’.

  2. Guest(s): Any individual or legal entity making a reservation at Bowling Valkenswaard.

  3. Reservation: When you say a full "yes" to spending an unforgettable morning, afternoon, or evening with us.

  4. Activities: All activities that can be booked at Bowling Valkenswaard, including bowling, dining, pool, darts, nail hammering, beer pong, and table football.

  5. Catering: Everything you can eat and drink with us.

  6. Day: A calendar day (pretty straightforward, right?).

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Article 3. Applicability

  1. These general terms and conditions exclusively apply to and form part of every offer, agreement, and/or reservation between you and Bowling Valkenswaard.

  2. Additional conditions may apply to specific activities and services. We will always confirm these in advance. If there is a conflict between these general terms and additional conditions, the additional conditions apply, unless agreed otherwise in writing.

  3. Guests can only deviate from one or more provisions if we both agree and document it in writing beforehand. This prevents any disputes.

  4. Bowling Valkenswaard reserves the right to modify or supplement the general terms and conditions at any time. We believe it is only fair to inform you within a reasonable timeframe. The updated terms will become binding from the date we specify.

  5. You can always review these terms on our website or request a digital version by emailing info@bowlingvalkenswaard.nl.

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Article 4. General Rules

Every house has rules to ensure safety and enjoyment for everyone. The same applies to our house. These house rules must be followed by all guests. They will be clearly displayed so you won’t miss them!

Our staff will ensure that all guests adhere to the rules and will address any violations. We ask that you, as our guest, listen and comply when requested. If you repeatedly fail to do so, we reserve the right to ask you (and your group) to leave. In such cases, no compensation or refund will be given.

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Article 5. Opening Hours

We are open 300 days a year, but not 24/7. Our opening hours are published on our website. We reserve the right to change them but will always inform you in advance.

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Article 6. Liability and Damage

  1. All activities are at your own risk.

  2. Under 18? You must be accompanied by an adult during activities, or we need a written confirmation from a parent/guardian giving permission.

  3. Bowling Valkenswaard is not liable for personal injury, theft, or any kind of damage, regardless of the cause, occurring before, during, or after the activities, unless otherwise stated by law.

  4. If damage occurs due to our negligence, our liability remains limited to the extent covered by our liability insurance and accepted by our insurers.

  5. Any compensation for damage will never exceed the total reservation amount and will be assessed by our insurers. Any damage must be reported immediately (within 24 hours), and we will document the situation in writing. Failure to do so will result in the claim being rejected.

  6. Any damage to our property will be charged to the responsible party.

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Article 7. Quotes & Reservations

All our quotes and offers are non-binding, except when a specific acceptance period is stated. A quote expires automatically if the activity or service is no longer offered or after five (5) working days, unless otherwise agreed.

  • If a mistake (such as a typo) appears in the quote, you cannot hold us accountable. Mistakes happen!

  • Reservations can be made online or by phone but are only final once we send a confirmation.

  • Once confirmed, a booking can only be canceled, which incurs cancellation costs (see “Cancellation”).

  • The times in the reservation may slightly differ, but we will always inform you in advance.

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Article 8. Prices

  1. All prices include VAT, unless otherwise stated. We may adjust prices without prior approval but will inform you in writing.

  2. On public holidays, special rates apply—because we also like to celebrate!

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Article 9. Arrival Time

We expect guests to arrive 15 minutes before the scheduled reservation to allow time for explanations and preparations.

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Article 10. Changes, Cancellations, No-Show & Late Arrival

  • Changes to the number of participants can be made up to 48 hours before the reservation.

  • If fewer people attend without prior notice, the original reserved amount is still charged.

  • For groups over 20 people, changes must be made at least 7 days in advance.

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Article 11. Changes/Cancellation by Bowling Valkenswaard

In case of unforeseen or extreme circumstances, we may modify or cancel the booked activity. We will always offer an alternative similar to the original booking. If an activity is canceled, we will offer a rescheduled date.

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Article 12. Payment Terms

  • Online reservations: Payments are made online via Mollie.

  • On-site payments: Pay via cash, card, or mobile payment. We do not accept €200 or €500 bills.

  • Invoice payments: Available only for business reservations under these conditions:

    • A €7.50 (incl. VAT) administration fee applies.

    • Invoicing is available from €500.

    • Businesses must provide the correct invoice details.

    • The receipt must be signed for approval.

    • Invoices must be paid within 14 days of issuance.

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Article 13. Gift Vouchers

We sell Bowling Valkenswaard gift vouchers—great to give and receive!

  • Gift vouchers cannot be exchanged for cash (including remaining balance).

  • Vouchers are valid for 1 year from the issue date.

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Article 14. Applicable Law and Disputes

  1. Dutch law applies to all offers, reservations, and agreements.

  2. In case of a dispute that we cannot resolve together, it will be submitted to the competent court in Eindhoven. If legal regulations require a different court, the case will be handled there.

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